How do withdrawals work?

When you request a withdrawal, we process it in two steps:

1. We refund your original payment (if possible)

We’ll first try to return part - or all - of the amount to the method you used to deposit.
This could be:

• Credit card

• Apple Pay

• Venmo

• PayPal

If your withdrawal matches past payments, the full amount may be refunded automatically.
This step is handled first and usually takes a few business days to show on your statement, depending on your provider.
 

2. We send the rest (if needed)

If there's any leftover winnings after the refund, here's how we send it:

• In the U.S., via PayPal to the email on your account.

• Outside the U.S.: you’ll choose between a gift card, including Amazon and other options available in your region, or a bank transfer (SWIFT code needed)

If we need more info to send your winnings, we’ll reach out by email.

Why am I being asked to verify my identity?

For some withdrawal requests over a certain amount, we may ask you to complete a quick digital ID check, also known as a KYC (Know Your Customer) process.

This usually takes less than 5 minutes and helps us keep the platform safe, secure, and free from fraud. We’ll walk you through it when needed - no action required unless prompted.

Need to know:

• Right after you submit a withdrawal, you will see a countdown on the screen showing how long you can still cancel it. The length of this countdown can change from one withdrawal to another, so please go by the timer you see in the game.
• You can’t request another withdrawal while one is still in progress.
• Once the countdown ends, the withdrawal is final and can no longer be canceled, so please make sure you want to proceed before requesting a withdrawal.
• Withdrawals can only be canceled within the first 10 minutes after you submit your request. After that, the withdrawal can no longer be canceled, so please make sure you want to proceed before requesting a withdrawal.
• Your request is then sent for processing, and the time it takes for the money to reach you depends on your bank or payment provider. It can take up to 14 business days.
• Make sure your PayPal email is correct, changes may be limited for security.