SupportWizard
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Recent activity by SupportWizard-
Alternative support
If your live chat function isn't working, please contact us via email at support@gmstry.com
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What are duplicate pieces?
It might be that you'll get a piece that you already have in a certain puzzle. In that case, you can't use it to solve the puzzle, but you can convert it to a gems gift. To convert it to gems, yo...
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Why can't I see my deposit in the game?
If you can't see the cash in your balance after the deposit, the transaction didn't go through. We are using MasterCard, Visa & Amex authorization. Unfortunately, we do not have any ...
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What is the Premium Pass offer, and how does it work?
We are excited to introduce you to the special Premium Pass! This explanation will also be sent to your email if you buy this offer
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Can I have multiple accounts?
No. Our terms prohibit having multiple accounts on a single platform or social network and using false information to create an account. This ensures a fair experience for all players. A player tha...
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Reveral and draw Bonus
Draw Bonus: show how many cards you moved from stockpile to tablue and give you 40 points to card Reveal Bonus:Counts how many cards player revealed in the tablue and give you 40 points to card
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What is a Flash Puzzle? Where can I get Flash Puzzle Packs?
The Flash Puzzle is a time-limited set that will appear during the album period, most of the time for 4-6 days.You can solve it and win an awesome reward!This Limited-time puzzle is NOT mandatory t...
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How does the 10-Day Benefit offer work?
If you buy this offer, you will receive $20 for ten days! In other words, you will receive $2 every day. You will receive the first $2 on the day of deposit, and the remaining payment will be sprea...
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Why didn't I get a pack?
Not all tournaments played have 100% of getting a puzzle piece. Some have less, so it makes sense if you don't get a puzzle pack when submitting a score to some of them. Please tap the tournament i...
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Why can't I see my album?
Don't worry, you don't need to re-launch the app. You probably just need to wait a few more seconds for the album to load! After opening the app, some features may still be loading in the backgroun...