SupportWizard

Don’t worry. You can always change your email address by requesting our support team to change the email at the "get in touch" button.  Please make sure to state the new email when submitting the r...

There are 5 types of packs: VIP- 5 pieces (!) at least one of them is a new piece (!!) Gold - 4 pieces Silver - 3 pieces Bronze - 2 pieces Blue gem - 1 piece From time to time, we have special ...

We are using MasterCard, Visa & Amex authorization.  Unfortunately, we do not have any control if they accept it or not.  We recommend using another card if you have one or trying again a few minu...

To ensure a safe environment for all players, our security team may impose suspensions for violations of our Terms of Service.  Such violations may include using inappropriate nicknames, opening mu...

A state code is a two-letter abbreviation representing one of the 50 states in the United States.A zip code is a five-digit or nine-digit number that identifies a specific geographic area in the Un...

Yes. Every few days, we change the optional tournaments - the name, the prizes, the backgrounds, and the number of players. Here are some of the special ones: Gems to cash for a 1,500 entry fee Mix...

Real money gameplay is available exclusively in the United States and Canada. Currently, we do not support real money skill games in the following states of the US:AZ, IN, LA, ME, and...

Once you get a puzzle piece, try to put it on the board in the right place. Puzzle pieces will snap into the right place if you place them at the correct position around the frame or by connecting...

Thank you for helping us maintain a fair and enjoyable gaming experience! If you believe you've encountered players who may be engaging in unfair or suspicious behavior, you can report them to our ...

The tournament tab displays the prize pool, which is the total possible winnings for the tournament. You can view the individual placement prizes by clicking on the tournament.