SupportWizard

Once you submit a withdrawal, you have 24 hours to cancel it through the game and get your bonus cash back. When the 24-hour timer ends, the withdrawal is "In Progress" until the money is sent to y...

The player's total cash combines Real cash and Bonus cash.                                                        Real cash is any deposit you make into the game and winnings from cash tournaments....

That's a piece of cake.  All you need is to Collect 3000 Gems, enter the "gems to cash" tournament and win.  This tournament entry fee is gems, but the prize is cash, so if you win, you can start p...

Don’t worry. You can always change your email address by requesting our support team to change the email at the "get in touch" button.  Please make sure to state the new email when submitting the r...

There are 5 types of packs: VIP- 5 pieces (!) at least one of them is a new piece (!!) Gold - 4 pieces Silver - 3 pieces Bronze - 2 pieces Blue gem - 1 piece From time to time, we have special ...

We are using MasterCard, Visa & Amex authorization.  Unfortunately, we do not have any control if they accept it or not.  We recommend using another card if you have one or trying again a few minu...

To ensure a safe environment for all players, our security team may impose suspensions for violations of our Terms of Service.  Such violations may include using inappropriate nicknames, opening mu...

A state code is a two-letter abbreviation representing one of the 50 states in the United States.A zip code is a five-digit or nine-digit number that identifies a specific geographic area in the Un...

Yes. Every few days, we change the optional tournaments - the name, the prizes, the backgrounds, and the number of players. Here are some of the special ones: Gems to cash for a 1,500 entry fee Mix...

Real money gameplay is available exclusively in the United States and Canada. Currently, we do not support real money skill games in the following states of the US:AZ, IN, LA, ME, and...